I had a terrible time dealing with VERIZON with the land line phone service AND the internet service.
First, they outsource all of their techs, so everyone you speak to is in some third world country.
Secondly, they have their head up their asses, their phone service and their internet service are all convoluted and and mixed together, yet one cannot help with the other and they are like two separate companies.
The website is AWFUL and the CUSTOMER SERVICE SUCKS if you can REACH THEM ON THE PHONE!
I spent hours on the phone, literally trying to resolve problems and then to cancel service. I could NOT GET THROUGH!..
What I had to do was something called PORTING my land line to a SIM CARD with TMobile, which was quick and easy, then I just got Time Warner Internet access and closed my CREDIT CARD with Verizon so they have no way to bill me!
This was hell, however I came out ahead and BEAT them....
I just got a CHECK IN THE MAIL for $30.00 from Verizon which I assume is a refund, although I don't know for what.
They confirmed that my LAND LINE was CANCELED on SEPTEMBER 17, but guess what, THE LAND LINE STILL WORKS .
I am able to use it and make calls so essentially VERIZON has left me with a FREE LAND LINE!!! The phone NEVER RINGS, because the land line goes to the second cell phone, however I am able to use the phone for out going calls and apparently Verizon is SO SCREWED UP that they DON"T KNOW they are giving me a FREE LAND LINE!!!
The Road Runner is MUCH better than the Verizon DSL..
Time will tell what happens, but I've got a free land line so reduced the previous number to a $5.00 a month for 20 minutes to keep my 212 area code which is hardly EVER used....
I feel like it is my LUCKY DAY.
STUPID STUPID VERIZON! They are SO BIG, and have SO MANY CUSTOMERS that they apparently can NOT handle it and don't need the MONEY!!!
Thanks Verizon, assholes!!!



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